OPEX - The Financial COO Event of the Year 2012

OPEX 2012 – The Financial COO Event of the Year, is the eighth edition of annual conferences on achieving operational excellence in banking and finance. This forum aims to discuss, brainstorm and strategize options to achieve the optimum capacity in terms of operations, technology, business processes and people management. OPEX is a platform where COOs, CIOs and CEOs will determine the importance of operational excellence across all banking processes.Eminent speakers and industry peers will participate in over 20 knowledge-sharing sessions, intriguing panel discussions, relevant case studies and engage in networking opportunities to improve the workstyle and maintain efficiency by achieving opearational excellence

Speakers & Panelists
Iain Blacklaw,Christopher Taylor,Amand Venkateswaran,Andrew Morris,Chris Wingfield,Haitham Abdou and many more.

DISCUSSION TOPICS
• Significance of embedding a culture of change management in your banking operations
• Making operations a sensitive marketing tool and a profit centre
• Learning from non-banking entities to better serve your customers by delivery quality services
• Reengineering systems and processes to get quality job delivered in no time
• Maintaining a standard and delivering quality service via process outsourcing
• Delivering more productivity at less cost & resources
• Getting your systems and operations strategy right in Islamic banking
• Fighting against fraudsters over the branch and branchless banking platforms

Why Attend

A great platform for COOs, Heads of Operations and other Operation Managers from banks to attend as delegates as the conference aim to prove various strategies on achieving operational excellence in banking and financial services.