Maintaining Food Safety and Customer Satisfaction through effective Specification Development and Implementation 2011
4 October, 2011
Palm Beach FL , USA
This food safety training will discuss how to develop and implement effective specification to ensure food safety and customer satisfaction.
A good specification not only defines the product and process being purchased by the customer, but also serves as an extension of the purchasing contract. Specifications are a customers greatest tool for ensuring products received meet the quality and safety standards expected. Good specifications must be complete and accurate. All requirements must be contained within the spec. Shipping, receiving expectations, prerequisite quality programs, packaging guidelines and any other requirements should be detailed in the specification. Accuracy is the second attribute critical to a product specification. The supplier must have processes, programs and materials capable of meeting the specification and the resultant product must meet the ultimate customers demands.
A good specification not only defines the product and process being purchased by the customer, but also serves as an extension of the purchasing contract. Specifications are a customers greatest tool for ensuring products received meet the quality and safety standards expected. Good specifications must be complete and accurate. All requirements must be contained within the spec. Shipping, receiving expectations, prerequisite quality programs, packaging guidelines and any other requirements should be detailed in the specification. Accuracy is the second attribute critical to a product specification. The supplier must have processes, programs and materials capable of meeting the specification and the resultant product must meet the ultimate customers demands.
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