Annual Customer Contact West 2011

Need to deliver the kind of customer contact excellence that really makes a difference to your customers? Need to make your contact center a strategic partner in your organization? Need to ensure your customer contact is a front runner in efficiency and effectiveness? Then you need to join us in La Jolla for the industry's singular event: 6th Annual Customer Contact 2010, West: Executive MindXchange. It's a rollercoaster ride of killer ideas and best practices to save you time, and headaches. It's the most dynamic and inspiring event out there, delivering some of the industry's best take-aways, nonstop networking, and invaluable new contacts.

Four tracks focus on the top concerns of customer contact executives:

Track 1: The Contact Center as a Strategic Partner in the Enterprise
Track 2: Excellence in the Customer Experience
Track 3: Cross Channel Customer Interaction
Track 4: Making the Most of Analytics