Shared Services & BPO in The Philippines 2013

Shared services centres and BPOs are evolving faster than ever to meet the new challenges in 2013/14. New policies from the US and Europe that could potentially impact future growth plans coupled with inflation (causing rising costs) are impacting service delivery.

Adding to this pressure are the burgeoning opportunities within the Philippines, which make it more difficult for the shared services and BPO sectors are to deliver more services to more geographies and with elevated productivity levels.

The BPO industry in Philippines is set to grow from 9 billion USD and 500,000 hires in 2012 to 20 billion USD and 900,000 employees by 2016. But there will be challenges in achieving this exponential growth. To help overcome these challenges, SSON is holding the 4th annual Shared Services and BPO Philippines, 14-15 August 2013 which will address key issues like:

a) Overcoming challenges of increasing operational costs for outsourcing centre’s in the Philippines due to a stronger Peso
b) Implementing a holistic and integrated talent management strategy to overcome people related challenges
c) Driving the right metrics for delivering service quality, performance optimization and positive customer experience

Price:
Early-bird Conference Only (Primary): USD 1,299
Conference Only (Primary): USD 1,499
Early-bird Conference Only (Vendor): USD 2,499
Conference Only (Vendor): USD 2,299