Customer Experience Management in Telecoms European Summit 2014

The CEM in Telecoms European Summit will once again showcase results-driven case studies of the European operator community's pioneering CEM strategies. Plus, new for 2014, you can personalise the interactive agenda to fit your needs, with two separate streams. Social media strategies vs. the network experience: which of these increasingly pressing issues should you spend the afternoon deep-diving with your peers?

Additionally, make sure you attend the exclusive pre-conference workshop day to get back to basics and find out what really makes a difference to your customers.

With over 68% operator attendance at the 2013 event, this is the must-attend event for operators to debate how to maximise the results of their CEM programmes. So if you want to know how to implement a profitable multi-channel CEM strategy, and engage not just the senior management team, but every single one of your company’s employees, join us in Vienna this September!

Featured Speakers:
Thorleif Astrup Hallund
Director of Customer Experience
Telenor DK

Marc Bacon
Head of Customer Experience
Kabel Deutschland

Hugo Enes
Director of Customer Care and Telemarketing
Zon Optimus

Cenk Erarslan
Senior Customer Experience Specialist
Turkcell

and many more...