Effective Complaint Management 2011
30 June, 2011
The masterclass will introduce participants to the principles of effective complaint management together with strategies for handling and resolving customer complaints.
The masterclass will focus on the key aspects of a complaint management scheme:
Complaint handling process
Roles and responsibilities
Promotion, publicity and accessibility
Monitoring and audit
Organisational culture and commitment
The masterclass will also explore the overall objective of the complaint management scheme - learning and improvement.
The masterclass will focus on the key aspects of a complaint management scheme:
Complaint handling process
Roles and responsibilities
Promotion, publicity and accessibility
Monitoring and audit
Organisational culture and commitment
The masterclass will also explore the overall objective of the complaint management scheme - learning and improvement.
Ort
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Please check again in the near future.
Please check again in the near future.
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Effective Complaint Management 30 June, 2011
