Call Centers and CRM Euro 2012

The main event of next year is the European Football Championship EURO 2012 or as it is officially called the UEFA EURO 2012 ™ Poland-Ukraine. Preparations for EURO 2012 is not only roads, stadiums, hotels and English-speaking police officers, first of all it is a serious burden on the communication services, both private and public companies. The honored guests from the partner countries and responsible representatives of the Ukrainian government are going to visit Call Centers & CRM Euro 2012 Kyiv.

The Conference will provide answers to questions such as:

• How to ensure the processing of applications without increasing the number of agents during unplanned peaks
• How to respond to changing audience
• How to make money and to lose
• What are the principles must meet the CRM, the criteria for selecting solutions
• How to determine what is the best for business - outsourcing or inhouse
• How to organize a call center for the project in a short time
• Working with personnel in conditions of high call/email/chat load
• How to optimize the cost of using package solutions, cloud and other innovative solutions
• All about the "hot line"
Of course, this is not an exhaustive list of topics to be discussed.
Work will take place in the new Euro-soccer format!

1. Visit the Fan Zone! We welcome players of "Top World League" the participants of the Sixth Annual Top Ranking Performers Conference (Las Vegas), winners of the "Best Practices" in their respective regions. It will be a super opportunity to gain invaluable experience of the best specialists in the world!

2. Go to the gym! The best training from leading market experts on actual topics.

3. Strengthen your team! Visit the EXPO-Transfer Zone - a platform where potential customers can choose the outsourced call center, CRM, hardware and software, hire a specialist or to choose other services.

4. Become a referee of the Open